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    Claims

    To lodge a claim on your Cover-More Travel Insurance policy, follow these simple steps:

    1. Download a claim form

    Claim Form A (pdf) - for claims relating to medical, additional expenses and cancellation.
    Claim Form B (pdf) - for claims relating to luggage, rental car insurance excess and money.

    2. Add supporting documentation

    The claim form lists supporting documentation relevant to your claim (e.g. receipts) that we'd like to see.

    3. Make a copy

    Whilst we require you to send originals to us, we recommend that you keep copies of everything just in case.

    4. Send it in

    Cover-More Travel Insurance
    Claims Dept
    Private Bag 913
    North Sydney
    NSW 2059

    How long will it take?

    We will settle or respond to your claim within 10 working days from the time we receive it.

    Lodge your claim online


    We're frantically working on a new online claims system to make lodging a claim even easier.



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    Travel Insurance from TravelInsuranceDiscounts.com lets you compare and save on travel insurances our Cover-More Travel Insurance is Great Lakes Munich Reinsurance Group, ABN 189 64 580 576, AFSL No. 318603. To decide if a financial product is right for you, please carefully read the Product Disclosure Statement, available from us, for the product. You can access the Financial Services Guide by accessing the following link – Financial Services Guide.

    Australian Travel Directory Pty Ltd (ABN 85119533014 ), AR 300921 acts as an agent of Great Lakes Munich Reinsurance Group and not as your agent. Any advice here does not take into consideration your objectives, financial situation or needs, which you should consider before acting on our recommendations. You should read and consider the Product Disclosure Statement before deciding whether to acquire any product mentioned here.

    Because we don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the PDS before making a decision to buy insurance, to download a copy of the FSG and PDS click on the travel insurance links above.

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